CONTACT INFORMATION

Last updated: 28 July 2026

Together Always is committed to providing clear and accessible customer support.

Customer Support

For questions about products, orders, delivery, returns, refunds, payments, privacy or store policies, contact:

contact@shoptogetheralways.com

Information to Include

To help us respond efficiently, include the following information where relevant:

• Your full name;
• Your order number;
• The email address used at checkout;
• A clear description of your question or problem;
• The product concerned;
• Relevant photographs, videos or supporting documents.

Do not send complete payment-card details, passwords or unnecessary sensitive personal information by email.

Order Enquiries

For an order enquiry, include your order number in the email subject or message.

We may need to verify information associated with the order before discussing or changing account, delivery or payment details.

Returns and Refunds

Before returning a product, contact us at contact@shoptogetheralways.com for return instructions.

Do not send products to an address shown on the original parcel unless Together Always has confirmed that it is the correct return address.

Privacy Requests

To exercise a data protection right or ask how Together Always handles personal information, contact contact@shoptogetheralways.com

Clearly state that your message concerns a privacy or data protection request.

We may request reasonable proof of identity before disclosing, changing or deleting personal information.

Complaints

Together Always aims to resolve complaints fairly and within a reasonable period.

A complaint should include:

• Your name;
• Your order number, where applicable;
• A description of what happened;
• Relevant dates;
• Supporting evidence;
• The resolution you are seeking.

Submitting a complaint does not affect your statutory rights.

Fraud and Security Reports

Contact us immediately if you believe:

• An order was placed without your authority;
• Your Together Always account has been compromised;
• A message claiming to be from Together Always is fraudulent;
• A payment or refund communication appears suspicious.

Together Always will never ask you to send a complete card number, security code or account password by ordinary email.

Response Times

We aim to respond within a reasonable period.

Response times may be longer during weekends, UK public holidays, major sales or periods of unusually high demand.

Urgent messages should clearly explain the urgency, but Together Always cannot guarantee an immediate response.

Contact

For all enquiries, contact Together Always at:

contact@shoptogetheralways.com